With 26 years of mortgage industry experience, Alicia Westfall is passionate about helping clients achieve their homeownership goals. Her expertise spans all facets of the mortgage process, including underwriting, closing, loan servicing, and origination. Understanding that every borrower has unique needs, Alicia prioritizes clear communication, ensuring clients feel confident and informed throughout the process. By taking the time to listen and understand each client's situation, she structures the right loan to fit their individual needs. Alicia's commitment to exceptional service has earned her consistently high customer survey ratings and the Hampton Roads Five Star Mortgage Professional award in 2015 and 2016. A graduate of Emory and Henry College with a bachelor's degree in Business Management, Alicia enjoys traveling, sports, live music, and spending time with loved ones in her free time.